Legal
Privacy notice
This notice explains what personal information the TraceGrid website collects, why, and what you can do about it. It is written with the Protection of Personal Information Act (POPIA) in mind.
Last updated 21 October 2026
Who we are
This website is run by Cybernaut Studio (Pty) Ltd ("Cybernaut Studio", "we", "us"), based in Johannesburg, South Africa. For the purposes of POPIA, we are the responsible party for personal information collected through this website.
This notice covers the website only. Information you store in the TraceGrid platform as a customer is covered by your subscription agreement and our operator agreement with you.
What we collect
- Standard server logs. Our hosting provider, Cloudflare, records technical details of each request to the site, such as your IP address, browser type, the page requested and the date and time. We do not use these logs to identify you.
- Emails you send us. If you email us, we receive your name, email address and anything you choose to include, such as your company details.
That is all. The site currently uses no analytics, no advertising and no tracking cookies, and there are no forms that send information to us.
The interactive demo
The demo at /demo runs entirely in your browser. Everything you do in it is stored only in your browser's local storage on your device, including:
- the records you create or change (quotes, orders, deliveries, progress and so on);
- any BOQ file you import, which is read on your device and never uploaded;
- photos you take in site mode.
None of it is sent to Cybernaut Studio or anyone else. "Reset demo" removes it, as does clearing this site's data in your browser settings.
Why we use it
- Server logs help keep the website running, secure and free of abuse.
- Your emails let us reply to you, arrange walkthroughs and consider founding customer applications.
We process this information because it is necessary for these legitimate purposes, or because you chose to contact us. We do not sell or rent personal information, and we do not use it for marketing you did not ask for.
Who we share it with
Only with the service providers who host this website and our email, and only so they can provide those services. Cloudflare operates a global network, so server logs may be processed outside South Africa, subject to its own data protection commitments. We will also disclose information if the law requires us to.
How long we keep it
Server logs are kept by our hosting provider for a limited period under its retention policy. We keep emails for as long as we need them to deal with your enquiry and any relationship that follows, and delete them when they are no longer needed, unless the law requires us to keep them longer.
Your rights
Under POPIA you may:
- ask whether we hold personal information about you, and for a copy of it;
- ask us to correct or delete it;
- object to us processing it;
- complain to the Information Regulator of South Africa at inforegulator.org.za.
Information Officer
Our Information Officer is Jean-Jacques Strydom. Send any privacy request or question to hello@cybernaut.studio.
Changes to this notice
If what we collect changes, we will update this notice first and change the date at the top of the page.